Change Manager

Tên công ty: Techcombank
Mã số thuế: đang cập nhật Khu vực: Hà Nội
Quy mô: đang cập nhật Vốn điều lệ: đang cập nhật
Lĩnh vực: Ngân hàng

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Mô tả và yêu cầu công việc

Ngành nghề Tài chính / Kế toán / Bảo hiểm
Địa điểm Hà Nội
Nội dung công việc Change Manager
Số lượng cần tuyển 1
Hình thức làm việc Dài hạn
Mức lương Thỏa thuận
Yêu cầu công việc Giới tính Không YC tuổi Không YC
Trình độ Kinh nghiệm Không YC
Thời gian Ngày đăng 24/06/2020 Hạn nộp HS 30/05/2022

Mô tả chi tiết công việc

Division Purpose

The Transformation Office is responsible for execution of the bank’s transformation vision, strategy and roadmap of deliverables with a focus on digitalization of customer journeys.

The Transformation Office executes a portfolio of initiatives pre-dominantly through Agile Development (with some foundational initiatives aligned to the Waterfall project management methodology).

The Transformation Office houses expertise to support the execution of a portfolio of initiatives related to market segmentation, customer journeys, technology, data, risk management, change management, digital partnerships and capability development, a project management office amongst others.

The Transformation Office tracks and measures the progress of execution using modern portfolio management techniques (such as OKRs and TTIs) to ensure value is created for customers and the Bank.

Tribe/Function Purpose

The Innovation function will monitor the implementation of the new employee value proposition, change management and corporate culture of the Transformation Office to support the transformation agenda of the Bank.

The Innovation function will build and update processes, operational guidelines and implementation methods to ensure agile ways of working in the Transformation Office and scale up bank-wide.

The Innovation function will assess competency levels of employees in the Transformation Office and implement solutions for capability uplift through training interventions, support from internal experts and external vendors.

The Innovation function will collaborate with customer journey tribes to support resource management and business performance.

Unit Purpose

The Change Management unit supports strategy implementation of the Bank's culture and core values for the Transformation Office specifically and across the Bank.

The Change Management unit collaborates with others to define changes in the operations of the Transformation Office, its impact and that on other divisions within the Bank and on external parties (customers, partners).

The Change Management unit collaborates with others to build and deploy change management programs related to processes, policies and technology development in customer journeys and bank-sponsored initiatives.

The Change Management unit collaborates with others to build and deploy change management programs related to people and culture while strengthening the innovation and Agile culture of the Transformation Office and scale up Bank wide.

Job Purpose

The job holder supports change management activities (assessing change impact, engaging stakeholders, developing communications plan, tracking progress and reporting performance results).

The job holder manages communication activities, user support, content development on digital channels and supports users on the implementation of change.

The job holder supports the implementation organization of the Bank's culture and core values programs for the Transformation Office.

Key Relationships

Reports to the Change Management Lead

Direct reports are none

Internal stakeholders include teams within the Transformation Office and relevant departments in the Bank.

External stakeholders include partners providing professional services

RESPONSIBILITIES

Change Management Support

Conduct change impact assessment and stakeholder analysis (for internal and external stakeholders).

Support the team in developing change management plans.

Engage and support stakeholders through change implementation.

Develop and implement communication plans and track progress.

Evaluate and report on performance results / efficiency of communication and transformation change implementation activities.

Support design, planning, pilot preparation and implementation of initiatives.

Prepare reports for discussions and updates on transformation initiative

B. Training Needs Analysis

Conduct training needs analysis and prepare requirement specifications from customer journeys.

Inform Capability Development team on requirement specifications to develop and implement training requirements.

C. User Support & Communication Collaterals

Develop and manage user manuals / guidelines, materials, customer support scripts.

Partner with feature development teams to design and develop digital user experience, plan and develop useful, usable content including instructional text, error and confirmation messages.

Translate complex concepts into easy-to-understand interactive experiences to support online users to complete interactions smoothly and effectively.

Create and manage content on digital channels for new features.

Create, edit and manage content for communication campaigns.

Actively research, collect information, update new market trends to develop new content strategy.

Conduct surveys, collect, manage customer feedback, propose solutions to provide improved support to users.

D. Culture Development

Coordinate with others to implement the Bank's culture strategy and programs to strengthen core values and associated behaviors for the Transformation Office.


Quyền lợi được hưởng

Mức lương: thỏa thuận

Thưởng hàng tháng nếu làm tốt

BHXH, BHYT theo quy định pháp luật

Hỗ trợ ăn trưa

Làm việc trong môi trường năng động, có cơ hội thăng tiến

Được đào tạo, nâng cao kiến thức, tay nghề

Tham gia du lịch, nghỉ mát, hoạt động thiện nguyện, team building hàng năm do công ty tổ chức


Yêu cầu công việc

omain Expertise

6 to 7 years of relevant experience in a financial, marketing agency, communications and public relations or technology organization

Demonstrated experience supporting change management strategies and plans

Superior writing, editing, and proofreading skills in English and Vietnamese languages

Extensive experience planning for and developing useful and usable content

Experience supporting project management and organizational change projects

Agile / Digital Experience

Demonstrated experience creating online/digital content and executing on content strategy within the interactive space

Demonstrated experience developing web/app content for financial services products

Demonstrated experience translating complex concepts into easy-to-understand interactive experiences to support online users

Knowledgeable on digital technology, digital banking, ecommerce and fintech advancements

Experience working in Agile teams to support digital transformation projects

Qualifications

Bachelor's degree in Communications, Public Relations, Marketing, Journalism, Business Administration, Finance and Banking

Professional change certification in PROSCI / ADKAR will be advantageous

Personal Attributes

Strong communicator with ability to articulate compelling ideas to different audience groups

Tech savvy in leveraging digital technologies for communication to different users

Proactive and self-motivated to deliver within a deadline-driven environment

Keen eye for details, highly creative with storyboarding and story-telling capabilities


Yêu cầu hồ sơ

- Đơn xin việc.
- Sơ yếu lý lịch.
- Hộ khẩu, chứng minh nhân dân và giấy khám sức khỏe.
- Các bằng cấp có liên quan.


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