Customer Service Assistant (Hà Nội, Temp. 8 Months, Outsourced Contract)

- Handle and process customer orders, inquiries and questions, according to internal processes and work instructions.

- Receive and handle customer complaints, monitor and evaluate the resolution process, in consultation with relevant stakeholders.

- Track and monitor customer orders, inquiries and complaints in the customer service systems, according to key indicators (e.g. service level, costs).

- Uses TPM methodology and Customer Value Pillar as tool-kits for continuous improvement.

- Administer and document customer orders, inquiries and complaints (e.g. enter data into standard company systems), in accordance with established procedures.

- Identify and exploit cross- and up selling opportunities with existing or new customers and/ or forward these to Sales Representatives or Account Managers.

- Coordinate and supervises activities in assigned team, in line with commercial guidelines and procedures.

Mức lương: thỏa thuận

Thưởng hàng tháng nếu làm tốt

BHXH, BHYT theo quy định pháp luật

Hỗ trợ ăn trưa

Làm việc trong môi trường năng động, có cơ hội thăng tiến

Được đào tạo, nâng cao kiến thức, tay nghề

Tham gia du lịch, nghỉ mát, hoạt động thiện nguyện, team building hàng năm do công ty tổ chức

- Ability to effectively work cross-functionally

- Ability to think both on strategic and operational level

- Experience of working directly with Customers

- Strong listening skills

- Local language + English both oral and written preferred

- Working time: Monday to Friday and half of Saturday

- Working location: Km15+500, Street 427, Van Tao, Thuong Tin, Ha Noi. We have shuttle bus to the company. 

- Đơn xin việc.
- Sơ yếu lý lịch.
- Hộ khẩu, chứng minh nhân dân và giấy khám sức khỏe.
- Các bằng cấp có liên quan.